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Jun 24 2026

Weekly Q&A, go-live sign-off

Cronulla Pools weekly Q&A

Wednesday, 1:45pm AEST, 30 min, with Alex

Join the call Link opens 10 minutes before. A calendar hold is already in your inbox.

Agenda preview

Confirm the residential pipeline migration ran clean and Scott has tested the new setup.
Walk the live quote-page branding once Kate's collateral is in, then turn it around same day.
Lock the "Accept" vs "Sign" wording with Matt, a signature is quote acceptance into the design phase, not a full contract.
Confirm the nurture sequences are switched on, then green-light go-live for the week.

Who's invited

Kate Lainson Cronulla Pools Accepted
Scott Galley Cronulla Pools Accepted
Matt Lainson Cronulla Pools No response
Alex Bailey Neighbourhood Accepted
Micah Hudson Neighbourhood Accepted
Trav White Neighbourhood Accepted

Invitees and RSVP shown for illustration.

Also on the calendar

Standing weekly Q&A

01Jul

Cronulla Pools weekly Q&A

Wednesday, 1:45pm AEST, 30 min

The standing Wednesday touchpoint, running through to late November. Once go-live lands, these become the settling-in checkpoints, anything as it comes up.

TBCthis wk

Quote-page branding speed-round with Trav

20 min, ad-hoc with Kate

A quick call to lock the quote-page branding, then Trav turns it around same day. Not yet in your calendar, Alex will set a time once Kate's collateral is in.

Past meetings

Recaps live in Recordings

Sprint to go-live · Jun

18Jun

Sprint, live demo

80 min, recorded

Live dry run of the rebuilt residential pipeline and a dashboard review. We captured the "Accept" vs "Sign" nuance and set go-live as the target for next week. Watch the recording

Attended Kate Lainson Scott Galley Alex Bailey Trav White Matt Lainson, declined

11Jun

NBH x Cronulla catch-up

57 min, recap shared

Build progress and migration prep, lining up the move of the residential pipeline to the new setup.

Attended Kate Lainson Scott Galley Alex Bailey Micah Hudson

Build and process mapping · May

27May

Process Mapping 3

95 min, recorded

Added the "Quote Ready" stage as the clear handover from Matt to Scott. Kate to mark up the proposal page and create the #Quotes Slack channel. Watch the recording

25May

Process Mapping 2

Held, recap shared

Adopted the simplified pipeline with Kate and Scott, audited 352 deal properties, and talked through pulling Plaud call notes into the deal.

18May

Process Mapping 1

Held, recap shared

Walked the sales process stage by stage with Scott and built the property checklist. Scott lives in tasks and hates email notifications, so every event becomes a granular task.

13May

Kick Off

83 min, recorded

Set the governance: a weekly check-in with sign-off at every stage. Named the primary bottleneck, sales stalls post-quote, and agreed to track in stages, not in properties. Watch the recording

Discovery and setup · Apr

22Apr

Catch-up and handover to Alex

Held, recap shared

Sales to delivery handover with Matt Porter and Kate. Alex takes the build from here.

15Apr

Presenting the Plan

Held, recap shared

NBH walked through the plan, with the Statement of Work to follow. The signed brief landed the next day.

08Apr

Explore Workshop

68 min, recorded

Discovery. Named the core problem, the perception of what a concrete pool costs, and that Cronulla is "transparent to our detriment". Watch the recording

How this lands

Wednesday's Q&A is where you green-light go-live. This is a fixed-scope build, not an ongoing retainer, so there is no rolling QBR. Four of the five build pieces are shipped, with the branded quote page the last one in flight. Once the migration is confirmed clean and the nurtures are switched on, your sign-off on Wednesday green-lights go-live for the week. The standing weekly Q&A then keeps running through to late November as your settling-in checkpoint. If you would like to talk about what comes after, support or a next project, just use Book a time and Alex will set it up.